Proven Home-Based Agent Solution
GBJ has a robust work at home program, guaranteeing the safety of our agents and smooth continuity of our partners’ operations. Our tech stack ensures these agents operate with as much collaboration, data security and accountability as their centralized counterparts.
Cross-shore Multilingual Support
Through our sister company, Globee, we provide full proficiency multilingual support through native speakers of over 20 languages. These champions inspire brand loyalty and foster greatly elevated, culturally informed, customer experiences.
Our capabilities span voice, email, social media, chat, chatbots and more. Deep implementation experience and close relationships with the world’s top customer experience management platforms combine to provide you with single Voice of the Customer for all channels.
Digital CX Transformation
GBJ’s digital experiences are built upon proprietary multilingual natural language processing that can be deployed as a either chat or voice-based virtual assistants. Our technology is proven to improve the customer experience by offering a welcome self-service support channel and relieving inbound pressure during peak times.
GBJ’s tech support is built on a foundation of deep user-product integration and enduring customer loyalty. Our success is a product of innovative training methods, high degrees of ongoing agent-product immersion and the kind of longevity that results when people love their jobs.